Policies & Frequently Asked Questions

HOW CAN I PAY MY BALANCE?
Balance is due upon check-in and is payable by cash, travelers checks, certified bank checks and money order. Credit cards are welcome. We do not accept personal checks upon check-in, but you are welcome to pay your balance in full with a personal check at least three weeks prior to arrival.

WHAT DO YOU REQUEST FOR A DEPOSIT?
$250.00 deposit is required to confirm your reservation, we request personal check, certified bank check, or a money order within 7 days of making your reservation.

WHAT WILL YOU REQUEST OF ME UPON CHECK-IN?
Upon check-in, we will request the balance, a credit card to swipe to keep on file for incidentals, your car information, including your license plat number. Please come prepared in order to streamline the check-in process. Also prior to arriving please be sure to read your confirmation to ensure that all the details are correct.

WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in is guaranteed by 3 PM and check-out is prior to 11 AM. You are welcome to use the facilities after checking out, however cars must be removed from the lot by 11 AM.

CAN I REQUEST AN EARLY CHECK-IN OR A LATE CHECK-OUT?
We cannot guarantee an early check-in, however, if your room is prepared we will be happy to allow you to check-in prior to 3 PM. You are welcome to enjoy our property while you are waiting. We cannot offer late check-outs due to our need to prepare our rooms according to our high standards of cleanliness before the next party arrives.

CAN I REQUEST A SPECIFIC ROOM, FLOOR OR LOCATION?
We do our best to try to accommodate specific requests, sometimes we are unable to guarantee.

DO THE WILDWOODS CHARGE BEACH FEES?
No we are happy to say we do not charge beach fees.

DO YOU PROVIDE COT AND CRIB RENTALS?
You can request a cot upon check-in for an additional charge. To rent anything else, please call Wildwood Crib Rental Supply at 609-522-2724 or visit their website.

DO YOU PROVIDE POOL TOWELS FOR THE BEACH OR POOL?
No, towels are provided for in-room use only.

CAN I PUT MY BIKE IN MY ROOM?
We offer a bike rack on the side of the building. Please no bikes in the rooms.

ARE YOU PET FRIENDLY?
No, we are not pet-friendly.

HOW MANY PARKING SPACES DO YOU PROVIDE PER ROOM? WHERE CAN I PARK ADDITIONAL CARS?
Off street parking is provided for one car per unit and is trictly enforced. Non-registed cars will be ticketed. There is free parking across the street from the motel. The meter parking is free overnight, from 10 PM to 8 AM.

DO YOU HAVE A MINIMUM NIGHT STAY?
Rental minimums vary depending on availability and time of the season.

CAN MY FRIENDS VISIT FROM ANOTHER MOTEL?
The amenities at the Diamond Crest are provided for registered Diamond Crest guests only. Please, no unregistered guests on the property.

WHAT IF I ALTER MY RESERVATION?
Altering your reservation cancels your original reservation. We would be happy to accommodate your reservation change without a service charge, provided we have the availability for your new requests. Due to our rental system in order to maximize our rental capacity during our short season, we may not be able to alter your reservation according to your request.

WHAT IS YOUR CANCELLATION POLICY?
In the event of a cancellation of a confirmed reservation, 75% of your reservation deposit will be refuned if notified at least two weeks prior to your arrival. There is no refund of a deposit on cancellations made less than two weeks prior to your arrival date. Deposits may not be applied to next season and is not transferable. There are no refunds for early check-outs, inclement weather or no-shows. Deposits secured by credit card are non-refundable.

IN THE CASE OF CANCELLATION, CAN MY FRIEND TAKE MY ROOM SO I DO NOT LOSE MY DEPOSIT?
It is necessary that our staff speak with the potential guests and rent rooms according to our rental procedures. Therefore, transferring all or part of a reservation to friends or family members in the event of a cancellation or change is not permitted.

WHAT ARE YOUR POOL HOURS?
10 AM to 9 PM.

MISREPRESENTATION OF A RESERVATION?
Misrepresentation of a reservation effectively voids reservation and will result in forfeiture of the prepaid deposit.

ADDITIONAL EXPENSES?
Additional Expenses may be added to your credit card for abnormal room wear and tear, missing room items, smoking of any type in the room and after 11:00 AM check-out.

DO YOU PROVIDE ICE FOR MY COOLER?
The ice machine is intended for in-room use only. Please be considerate of other guests in this manner.